TurboTax Reviews

The pricing for TurboTax services varies depending on the complexity of the user's tax situation and the product they choose. The Free Edition is available for simple tax returns, and there are additional paid products like Deluxe, Premier, and Self-Employed which range in price from $0 to $129. For those seeking live assistance, TurboTax Live services range from $89 to $219. The Full Service option, where a tax expert handles the entire filing process, starts at $129. It's important to note that state filing may incur an additional cost, and prices are subject to change based on the forms and services required.

Among the popular products and services on Turbotax.intuit.com, the TurboTax Online products stand out, offering a variety of options tailored to different tax needs. The Free Edition is ideal for simple tax returns, while the Deluxe, Premier, and Self-Employed versions provide more comprehensive support for complex tax situations. TurboTax Live offers on-demand help from tax experts, and for those who prefer a full-service experience, TurboTax Full Service allows a tax expert to handle the entire tax filing process. These services are designed to accommodate unique tax situations, including major life changes, and aim to maximize refunds with 100% accurate calculations.

Turbotax.intuit.com accepts various payment methods for its online services. Customers can use credit, debit, and prepaid cards with a Visa, MasterCard, American Express, or Discover logo. Another option available is to pay with a federal refund, known as Pay With My Refund, although this may involve additional charges. It's important to note that like many U.S. online merchants, the site can only process cards with a U.S. billing address. However, they do not accept check, money order, or cash payments.

Turbotax.intuit.com has a Satisfaction Guaranteed policy for their desktop products. If customers are not satisfied with their TurboTax Desktop product, they can return it within 60 days of purchase for a full refund. This policy applies to products purchased directly through TurboTax or one of their authorized retailers or resellers. As TurboTax offers digital products and services, there is no shipping policy applicable. Instead, the focus is on the satisfaction guarantee and the ability to receive a refund if the product does not meet the customer's expectations.

To initiate a return for a TurboTax Desktop product, go to the File menu in the upper left corner and click, then select Start New Return. If needing to delete a return, on the first screen after starting the program, click on the large square icon representing the file to be deleted, then hit the delete key and confirm when prompted. Alternatively, find the tax file in the Documents folder, under a TurboTax subfolder, and delete it from there. The tax files typically end with a .tax201y extension, where 'y' represents the tax year.