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TurboTax Reviews

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About TurboTax

Turbotax.intuit.com offers a range of tax preparation software products and services designed to cater to various tax situations. Their offerings include the Free Edition for simple tax returns, and paid options like the Deluxe, Premier, and Self-Employed versions which provide more specialized support for complex tax scenarios. They also feature TurboTax Live, where users can receive on-demand help from tax experts. For those who prefer a hands-off approach, TurboTax Full Service is available, where a tax expert will handle the entire tax filing process. The platform emphasizes 100% accurate calculations and maximum refund guarantees, with the option to start for free and pay only when filing. Additionally, TurboTax provides a CompleteCheck service that scans returns for accuracy before submission.

TurboTax Pros & Cons

Pros of TurboTax:

  • User-Friendly Interface: TurboTax offers a high-quality user interface that guides users through the tax preparation process step-by-step.
  • Expert Support: Users can upgrade for instant access to a tax expert, providing additional support for complex tax situations.
  • Accuracy Guarantee: TurboTax provides a 100% Accurate Calculations Guarantee, which covers penalties and interest due to calculation errors.
  • Maximum Refund Guarantee: If users get a larger refund or smaller tax due from another method, TurboTax will refund the applicable purchase price.
  • Full Service Option: The Full Service option allows users to hand off their tax documents to a professional, who will prepare the return.
  • Mobile-Friendly: The service is mobile-friendly, allowing users to upload forms and work on their taxes on the go.
  • Refund Options: Users can choose from various refund options, including direct deposit, check, or prepaid debit card.

Cons of TurboTax:

  • Cost: TurboTax is one of the more expensive options for filing taxes online, with prices starting at $69 for Deluxe and $129 for Premium.
  • Limited Free Option: Only about 37% of taxpayers qualify for the free DIY filing option, which is limited to simple tax returns with Form 1040 and limited credits.
  • Additional Fees: Users may need to pay extra for state filing, upgrading to live support, or using the Full Service option.
  • Complexity: While it is good for complex tax situations, the complexity of the service can sometimes make it difficult to determine if you qualify for a free or low-price option until you've completed the process.

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TurboTax Customer Reviews (6)

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Margaret Peck
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TurboTax Customer’s Q&A

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TurboTax Features and Benefits

TurboTax offers a variety of features and benefits:

  • Q&A-based interface: This intuitive design makes it easy for users to navigate the tax filing process.
  • Import of tax documents: If your employer participates, you can automatically import your W-2 into TurboTax’s software to save time.
  • Fees payable from your tax refund: TurboTax offers the option to pay your tax-prep fees out of your tax refund.
  • Live support: Get on-demand help from tax experts with an average of 12 years’ experience.
  • Audit support and defense: If you’re audited, TurboTax will provide informational support.
  • MAX Add-On Program: This program offers additional benefits like identity theft monitoring and insurance, and priority care, at an extra cost.
  • Tax Calculators: These tools help you estimate your tax refund or amount owed before you file.
  • Multi-State Filing Option: If you lived or earned income in more than one state, TurboTax can help you file in multiple states.
  • Mobile App Feature: File your taxes on the go with the TurboTax mobile app.
  • Online Community Support: Get answers to your questions from the TurboTax community.

These features are designed to make tax filing convenient and stress-free. TurboTax guarantees 100% accurate calculations and offers audit support for your tax return's full 7-year lifetime.

TurboTax Pricing

TurboTax offers various pricing options based on the complexity of your tax situation:

  • TurboTax Free Edition: $0 Federal + $0 State + $0 To File, available for those filing Simple Form 1040 returns only (no forms or schedules except for the Earned Income Tax Credit, Child Tax Credit, and student loan interest).
  • TurboTax Live Assisted Basic: $0 Federal + $0 State, available for those filing Form 1040 and limited credits only. Must file between November 29, 2023, and March 31, 2024, to be eligible for the offer.
  • TurboTax Full Service - Forms-Based Pricing: Starting at a base price for one federal return (includes one W-2 and one Form 1040). Final price may vary based on your actual tax situation and forms used or included with your return.
  • TurboTax Desktop Pricing: Basic ($40), Deluxe ($45), Premier ($45), Home & Business ($60), Business ($60). State download prices vary, with some states included in the product price.

Prices are subject to change without notice, and special discount offers may not be valid for mobile in-app purchases.

About Turbotax.intuit.com Payment Method?

Turbotax.intuit.com accepts various payment methods for its online services. Customers can use credit, debit, and prepaid cards with a Visa, MasterCard, American Express, or Discover logo. Another option available is to pay with a federal refund, known as Pay With My Refund, although this may involve additional charges. It's important to note that like many U.S. online merchants, the site can only process cards with a U.S. billing address. However, they do not accept check, money order, or cash payments.

TurboTax FAQs

FAQ

How To Open A TurboTax Account?

To open an account on turbotax.intuit.com, follow these steps:

  1. Visit the TurboTax website.
  2. Click on Create an account.
  3. Enter your email address and phone number.
  4. Create a password.
  5. Click on Create account.

After these steps, a link with instructions to verify your email address will be sent. Follow the instructions to complete the account creation process. Remember, the email address and password will be the credentials for future logins.

FAQ

TurboTax Alternatives

Here are some alternatives to TurboTax:

  1. H&R Block: Similar to TurboTax, offers both free and paid options. The free version has slightly expanded capabilities, which means more people may be able to file for free using that software as compared to TurboTax.
  2. TaxACT: A good option for sole proprietors.
  3. FreeTaxUSA: The most affordable option.
  4. TaxSlayer: Best for multi-state tax filing.
  5. Cash App Taxes: Best for 1099 contractors.
  6. Xendoo: Best standalone full-service tax management.
  7. Open Tax Solver: A free and open-source alternative.
  8. IRS2Go: An app developed by the Internal Revenue Service.
  9. Pigly: Another alternative.
  10. File Taxes AiTax: An AI-based tax filing solution.

These alternatives offer a variety of features and services at different price points. Some of them even offer free filing for federal returns. It's important to choose the one that best fits your needs and budget.

FAQ

About Turbotax.intuit.com Prices and Cost?

The pricing for TurboTax services varies depending on the complexity of the user's tax situation and the product they choose. The Free Edition is available for simple tax returns, and there are additional paid products like Deluxe, Premier, and Self-Employed which range in price from $0 to $129. For those seeking live assistance, TurboTax Live services range from $89 to $219. The Full Service option, where a tax expert handles the entire filing process, starts at $129. It's important to note that state filing may incur an additional cost, and prices are subject to change based on the forms and services required.

FAQ

About Turbotax.intuit.com Popular Products and Services?

Among the popular products and services on Turbotax.intuit.com, the TurboTax Online products stand out, offering a variety of options tailored to different tax needs. The Free Edition is ideal for simple tax returns, while the Deluxe, Premier, and Self-Employed versions provide more comprehensive support for complex tax situations. TurboTax Live offers on-demand help from tax experts, and for those who prefer a full-service experience, TurboTax Full Service allows a tax expert to handle the entire tax filing process. These services are designed to accommodate unique tax situations, including major life changes, and aim to maximize refunds with 100% accurate calculations.

FAQ

Turbotax.intuit.com Return Policy?

Turbotax.intuit.com has a Satisfaction Guaranteed policy for their desktop products. If customers are not satisfied with their TurboTax Desktop product, they can return it within 60 days of purchase for a full refund. This policy applies to products purchased directly through TurboTax or one of their authorized retailers or resellers. As TurboTax offers digital products and services, there is no shipping policy applicable. Instead, the focus is on the satisfaction guarantee and the ability to receive a refund if the product does not meet the customer's expectations.

FAQ

How do I initiate a return for my TurboTax Desktop product?

To initiate a return for a TurboTax Desktop product, go to the File menu in the upper left corner and click, then select Start New Return. If needing to delete a return, on the first screen after starting the program, click on the large square icon representing the file to be deleted, then hit the delete key and confirm when prompted. Alternatively, find the tax file in the Documents folder, under a TurboTax subfolder, and delete it from there. The tax files typically end with a .tax201y extension, where 'y' represents the tax year.

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